FAQ
Where do you ship from?
Orders may be fulfilled from our US Warehouse or DE Warehouse, depending on your delivery location, product availability, and inventory.
Once your order has shipped, tracking information will be provided when available.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has entered fulfillment or has already shipped.
If the order has already shipped, it may need to be handled through our return process after delivery.
This does not affect any statutory cancellation or withdrawal rights that may apply.
What is your return policy?
We offer a 30-day voluntary return policy for eligible products, in addition to any statutory consumer rights that may apply.
Please see our Return & Refund Policy for full details, eligibility requirements, and return instructions.
What if my product arrives damaged, defective, or incorrect?
Please contact us at support@drachenaderknives.com with your order number and a brief description of the issue.
Photos may be requested where appropriate.
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
Are DRACHENADER knives legal in my location?
Knife laws, age requirements, import restrictions, blade restrictions, and carry regulations vary by country and region.
Please check the laws and regulations that apply in your location before purchasing, carrying, or using a product.
Product availability on our website does not necessarily mean that a product may legally be purchased, imported, possessed, carried, or used in every location.
We may restrict or cancel orders where required by applicable law, shipping restrictions, or carrier requirements.
How can I contact DRACHENADER?
For questions about an order, product, shipping, return, or refund, please contact:
Please include your order number whenever possible so that we can assist you more efficiently.